Shipping Policy

Last updated: July 14, 2026

Thank you for choosing Noir Envelope. Every order is custom-made from the photos you upload and is produced specifically for you. Please read our Shipping Policy to understand how your order is processed and delivered.

Order Processing

All orders are custom printed after they are placed. Our production process uses automated technologies, including AI, to securely process your uploaded photos, optimize them for printing, produce your prints, and prepare your order for fulfillment.

Because each order is made to order, production typically begins shortly after your purchase is confirmed.

Estimated processing times are displayed at checkout and may vary depending on order volume, product availability, holidays, or maintenance of our production systems.

Shipping Times

Once your order has been produced, it will be shipped using one of our shipping partners.

Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including:

• Carrier delays
• Weather conditions
• Customs inspections
• Public holidays
• Natural disasters
• Transportation disruptions
• Incorrect or incomplete shipping addresses

Shipping Confirmation

When your order has been shipped, you will receive a shipping confirmation email. If tracking is available for your shipment, tracking information will be provided.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Noir Envelope is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated address information provided during checkout.

If you notice an error in your shipping address, please contact us immediately. We cannot guarantee that address changes can be made once your order has entered production or has been shipped.

International Shipping

We may ship to select international destinations.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local customs authorities. These fees are not included in the purchase price or shipping cost unless otherwise stated.

Delivery times for international orders may vary depending on customs processing and local postal services.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us so we can work with the shipping carrier to investigate.

Where appropriate, we may offer a replacement or refund after the carrier's investigation has been completed.

Delivered Packages

If tracking shows that your package has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location.
• Asking household members or neighbors.
• Contacting the shipping carrier directly.

Once a package has been marked as delivered by the carrier, Noir Envelope cannot guarantee reimbursement for lost or stolen packages. However, we will make reasonable efforts to assist you in resolving the issue with the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the damaged packaging and products.

After reviewing your claim, we may provide a replacement, refund, or another appropriate resolution.

Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability, order size, or operational requirements. If this occurs, you may receive separate tracking information for each shipment.

Shipping Delays

While we strive to meet our estimated delivery times, Noir Envelope is not liable for delays caused by events beyond our reasonable control, including shipping carrier issues, customs processing, severe weather, natural disasters, labor disruptions, technical failures, or other force majeure events.

Contact Us

If you have any questions about shipping or your order, please contact us:

Noir Envelope
Email: contact@noirenvelope.com