Return & Refund Policy

Last updated: July 14, 2026

At Noir Envelope, every order is custom printed specifically for you. Because our products are personalized using the photos you upload, we ask that you carefully review your order before completing your purchase.

Our Automated Production Process

Noir Envelope uses a highly automated production process. After your photos are uploaded, they are securely processed through automated systems that may include artificial intelligence (AI) to enhance image quality, optimize files for printing, print your photos, and prepare your order for fulfillment. This automated workflow helps provide fast, consistent, and secure service.

Returns

Because all photo prints are custom-made and personalized, we do not accept returns for:

• Change of mind.
• Ordering the wrong size, quantity, or finish.
• Uploading the wrong photos.
• Photos that appear blurry, low resolution, cropped, or otherwise reflect the quality of the files provided by you.
• Shipping delays caused by the carrier after your order has been dispatched.

Damaged, Defective, or Incorrect Orders

If your order arrives:

• damaged during shipping,
• contains a manufacturing defect,
• is missing items, or
• you receive the wrong product,

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the problem.
• Clear photographs of the product and packaging, if applicable.

Once we review your claim, we may, at our discretion:

• provide a replacement,
• issue a full or partial refund, or
• offer another suitable resolution.

Order Changes and Cancellations

Because orders enter our automated production system shortly after they are placed, changes or cancellations may not be possible once processing has begun.

If you need to modify or cancel an order, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been submitted.

Refunds

If a refund is approved, it will be issued to your original payment method.

Depending on your payment provider, refunds typically appear within 5–10 business days, although processing times may vary.

Shipping charges are generally non-refundable unless the refund is due to our error or a confirmed manufacturing defect.

Image Quality

The quality of the final print depends on the quality of the images you upload. While our automated systems may use AI to improve image quality where appropriate, we cannot guarantee that low-resolution, heavily compressed, blurry, or damaged images can be fully restored.

Customers are responsible for ensuring they have the legal right to print any photos they upload.

Lost Packages

If your tracking shows your package has been lost in transit, please contact us. We will work with the shipping carrier to investigate and determine the appropriate resolution, which may include a replacement or refund where appropriate.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us at:

Noir Envelope
Email: contact@noirenvelope.com